UX Specialist

Noëmie

UX Specialist

Meet our colleague: Noëmie van Ommeren, User Experience Specialist

Within Mediq's e-business team, User Experience (UX) Specialist Noëmie helps to increase the customer satisfaction and loyalty of both healthcare users and healthcare professionals. ‘In the two and a half years that I have been working here, I have contributed to magnificent healthcare solutions and sites. Mediq's knowledge network for people with a stoma for example, and our incontinence knowledge base that’s called Pien.’

 

Passion for shaping experiences

Noëmie adds over ten years of marketing and UX experience to Mediq. ‘I have a passion for technological innovation that make things better and for UX visions, strategies and functionality. In this respect, I have found the perfect working environment in Mediq. My colleagues and I are constantly working to build our understanding of our target audience and to refine and renew Mediq's websites, apps and platforms.’

 

Satisfied users

She talks enthusiastically about Mediq's websites, ordering and prescribing portals and apps. ‘In all our environments, we want to help our visitors to reach their goal quickly and easily. To achieve this, I do a lot of user research, observing the extent to which people achieve their goals quickly and satisfactorily. In addition, I do expert reviews, or research based on my own experience. For this, I use data, common sense and best practices.’

 

Customer journey

Mediq supports people with a chronic or serious health issue as well as their healthcare professionals, care facilities and GPs. ‘To ensure the very best customer interaction, we want to have the user-friendliness and accessibility of our online environments well-organized. A good example is Pien, our knowledge base for people with incontinence problems. And of course Mediq.nl as starting point of the customer journey. Here, our specialists also strive to provide seamless navigation and high-quality, consistent and connected customer experiences.’

 

This is how you can make a difference

Choose one of the disciplines

Nursing & Care Professionals

You are comfortable providing complex care in patients' homes. You advise and train patients and other professionals on using medical aids.

Customer Service

Giving reassurance through our online channels. Providing clear, calm help and advice. No stress, no hassle.

Sales

You work to discover the best possible mix between products and services.

Business Support

You provide advice and support within your area of expertise. You are confident about your specialism.

Logistics & Fulfillment Center

You ensure our fulfilment center is fully stocked and our products are ready to be shipped.

These people also make a difference

Casper, FP&A Analyst

Casper

Casper, FP&A Analyst

'Mediq is a dynamic company, new challenges present itself constantly. That variety really makes my job extra fun.'
Peggy Wu, CSR Analyst

Peggy Wu

Corporate Social Responsibility Analyst

‘In this role, I get to measure and quantify the impact of health programs such as DiaCare that help innovating care and self-management for people with a chronic condition. A perfect fit with my career goal of improving social development and overall welfare.’