Order Management Specialist

As our new Order Management Specialist you will be responsible for the intake of sales orders and handling of other requests, complaints concerning own brand business within Mediq. You will execute these activities in cooperation with the team members from different departments. You will also be responsible for systems used for master data management and marketing communications.

In more detail, your tasks will include;

• Register orders in ERP. Review requested and possible delivery quantities and dates
• Monitor orders based on ERP exception reports and feedback deviations on delivery dates and quantities to business units
• Monitor orders bases on forecasts and reports and feedback deviations to purchasing, buying and business units
• Register all complaints according predefined formats
• Consolidate complaints and forward these to the relevant team members
• Feedback the results of complaint and claim handling to Business Units
• Register all own brand items within Mediq and all relevant data in the MarCom platforms
• Ensure reachability of department and product information availability towards business units

To be successful, you will need to be a cooperative personality type with an affinity for market orientation and innovative problem solving skills. You will also need to be a proactive communicator and highly client and market oriented.

In addition, the following are requirements for the job:

• Bachelor degree in a relevant field
• Fluent and efficient communication in English
• 5+ years of working experience in a relevant field (health care, medical devices, marketing, planning, or purchasing)
• You have experience with applications such as ERP, CRM, and MarCom
• You can successfully multitask in a deadline-oriented setting
• Ability to work with independently as well as collaboratively demonstrating strong communication and collaborative skills