Program Manager E2E

The Program Manager End-to-End operations will transform Mediq into an End-to-End focused organization optimally equipped to provide excellent service to our customers. He/she will define, implement and embed a continuous improvement organization in order to be able to execute the process improvement projects and maintain the implemented best-in-class processes. He/she will be part of the Transformation team of Mediq Benelux. The purpose of this team is to drive change and execution within Mediq at scale to improve performance and our organizational health.

As Program Manager End-to-End operations your focus is on the following areas:

• Define and execute the projects and the umbrella program needed to transform the organization into an End-to-end focused organization optimally equipped to provide excellent service to our customers.
• Set the conditions to be able to execute the End-to-End projects successfully. The program manager should define, implement and embed a continuous improvement organization in order to be able to execute the process improvement projects and maintain the implemented best-in-class processes. The roles and responsibilities of the functions within this Business Process Organization needs to be defined and agreed throughout the organization as well as the governance within this BPO organization and  with the rest of the organization.
• Define and implement End-to-End Business Process framework connected to the Business Process organization, have the processes mapped on all levels and make sure that the organization works according to the agreed processes.

And the best part is that above activities need to be done in parallel: “Showing by doing”. Make impact by proving that your ideas are working and that they give results. Not thinking of theoretical concepts but actually defining concepts, translate them into operating models and practical processes and implement them.

Qualifications

• Master's degree in business, IT or related field
• +10 years of experience in process optimization
• Proven track record in hands-on leading and driving transformations projects
• Analytical skills
• Experience with/certifications in project management methodologies such as Prince2, IPMA, Agile/Scrum and P3O
• You proficient in Lean Six Sigma and have at least a Green Belt
• Affinity with IT (SAP ECC, SAP CRM and EDI preferred)
• Persistent in achieving results
• Proven stakeholder management skills.
• Fluent in Dutch and English language.