Customer Account Executive

Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK.

We are currently recruiting for a Customer Account Executive to join our team based in Manchester.

Reporting into the Head of Customer Service, you will be joining a highly driven and motivated team to assist in the achievement of sales, profit and customer service targets.

Responsibilities:

• Accurately set up customers and orders on system, completing call logs and reports
• Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
• Manage out of stock items by communicating with purchasing and advising customer accordingly. Offering suitable alternatives where possible.
• Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved.
• Support with the onboarding of customers onto Web ordering
• Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.

What are we looking for?

• You will demonstrate a high degree of attention to detail, thoroughness and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks
• Ability to establish and maintain working relationships with others.
• Ability and willingness to follow instructions of management, and respond to requests from others in the team in a helpful manner.
• Contributing work and effort to group performance to meet agreed upon objectives and achieve team success
• Show a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation.
• Demonstrates an understanding of the needs of internal and external customers.
• Monitors and manages own time to ensure daily objectives are met.
• Develops and improves procedures in agreement with line manager.

It would also be great if you have:

• Good communication skills
• Computer Literate, numerate
• Self-motivated team player with great attention to detail Previous experience within customer account management / customer relationship management / customer service role
• The ability to work on your own and manage your time whilst being an effective team member
• Ability to build and maintain customer relationships

Benefits

• 25 days holiday plus bank holidays
• 4x Life Assurance
• Pension scheme
• Sick Pay
• Cycle to work scheme
• Employee Assistance Programme

Please note that this job description is not exhaustive and additional duties may be assigned as needed.